PRIVACY POLICY

OVERVIEW

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this website (“the website”).

PERSONAL INFORMATION WE COLLECT

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Review Tools” track end-user actions, screen information, and browser errors to allow for remote debugging and optimisation.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the website.

Additionally when you register or create an account, make a purchase, or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Account Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Account Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Account Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Account Information to: Communicate with you; Screen our orders for potential risk or fraud; When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We specifically maintain aggregated usage statistics and individual Account Information profiles for the website via connection to the Intercom service.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use the domain name of your email address to identify organizations that use our service, and publish some of these organizational logos on our website. If you or your company objects to this use, please let us know and we will remove it from our listing. We also use Google Analytics to help us understand how our customers use the website--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our site's data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you order services or create an account), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you create an account on our websites, we will maintain your personal information for our records unless and until you ask us to delete this information.

DATA STEWARDSHIP

As a provider of SaaS tools, we facilitate the creation and distribution of surveys and forms. However, the ownership and responsibility of the data collected through these surveys and forms lie with the creator (our client), not us. When you use our services to create and share a survey or form, you assume the role of data steward, responsible for managing and protecting the data collected from your respondents.

Similarly, if you are responding to a survey or form created by one of our clients using our platform, please be aware that you are providing your information to them, not directly to us. Our clients, as the creators and distributors of these surveys or forms, are the stewards of your data. We encourage you to review their privacy policies and terms of use to understand how your data will be handled.

MINORS

The website and services are not intended for individuals under the age of 16.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
33539 Northview Place, Abbotsford, BC, V2S 6P4, Canada